NEAL AND CO

DATA PRIVACY NOTICE 

Personal Data

Your Personal Data means any information that describes or relates to your personal circumstances.

Neal & Co are committed to protecting and respecting your privacy.

This document is important as it explains to you what we will do with Your Personal Data and the various rights you have in relation to Your Personal Data.

The basis upon which our Firm will deal with Your Personal Data

When we speak with you under the terms of our engagement, we do so on the basis that both parties are entering a contract for the supply of services.

In order to perform that contract, we have the right to use Your Personal Data for the purposes set out in this privacy notice.

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage us to deliver.

In this context this may include:- 

• Title, names, date of birth, gender, nationality, civil/marital status, address, telephone number, national insurance number, Unique Tax reference (UTR) and documents that are necessary to verify your identity.

• Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment history.

• Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.

• Any other information in relation to the terms of our engagement.

How do we collect Your Personal Data?

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information to us verbally and in writing, including email.

How is your information used?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:-

• contact you by post, email or telephone

• verify your identity where this is required

• understand your needs and how they may be met

• maintain our records in accordance with applicable legal and regulatory obligations

• process financial transactions

• prevent and detect crime, fraud or corruption

What happens to Your Personal Data when it is disclosed to us?

In the course of handling Your Personal Data, we will: 

• Record and store Your Personal Data in our paper files, mobile devices and on our computer systems, (email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service.

• Submit Your Personal Data to HMRC and other government bodies, both in paper form and on-line via a secure portal. The provision of this information to a third party is essential in allowing us to carry out the terms of our engagement on your behalf and to deal with any additional questions or administrative issues that may be raised.

• Use Your Personal Data for the purposes of responding to any queries you may have in relation to the terms of our engagement, or to inform you of any developments or changes that may be relevant to your affairs.

Sharing Your Personal Data

From time to time Your Personal Data will be shared with:

• HMRC and other Government bodies

• Third parties who we believe will be able to assist us under the terms of our engagement. These third parties will include but may not be limited to, our Compliance Advisers, providers of legal and other professional services (in each case where we believe this to be required due to your particular circumstances).

In each case, your Personal Data will only be shared for the purposes set out in this privacy notice, i.e. to carry out the terms of our engagement and to provide you with our professional services. 

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Privacy Notice.

Security and retention of Your Personal Data

Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us. Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely.

We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.

Your rights in relation to Your Personal Data

You can:

• request copies of Your Personal Data that is under our control.

• ask us to further explain how we use Your Personal Data.

• ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request).

• ask us to send an electronic copy of Your Personal Data to another organisation should you wish.

• change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety).

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document or wish to make contact in order to exercise any of your rights set out within it please contact us.

If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations. 

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.